EOS services for utility companies

Strengthen your customer connection.

For three decades, EOS Services has worked in partnership with some of America’s leading consumer services companies to stengthen their connection with their customers through effective, professional customer care and accounts receivables management. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s utility companies.

A platform of customer care and receivables management services and skills

EOS Services offers comprehensive solutions that support a wide range of utility industry needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong customer service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.

As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.

Industry-leading software and telephony

EOS Services uses best-in-class software applications designed specifically to handle customer care and collections workflows. Our multi-channel communications platform enables us to reach consumers using the most efficient and convenient methods available.

EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.

Solutions specific to you

EOS Services will design a solution matched to your situation and drawn from our portfolio of customer care and receivables management services. The core components of our platform are:

• EOS Connect: A full range of customer care services, including on-boarding, account changes and volume overflow situations.
• EOS Advocate: Pre-placement comprehensive portfolio evaluation that strengthens compliance and drives collections.
• EOS Recover: Advanced receivables management services on either a first party or third party basis.
• EOS Advance: Cash solutions that finance a wide variety of debt types throughout the account lifecycle.

Innovation for a changing industry

In dynamic markets, companies must change and adapt to remain relevant. We feel it is incumbent on us to make the investments required to help our clients stay competitive; hence we are developing new products and services, investing in new technology, enhancing metrics management and creating new analytic tools.

We see our mission as helping our clients manage the entire customer ‘order to cash’ revenue cycle, which has implications for just about every customer interaction. At EOS Services, we provide a complete solution developed through working with hundreds of utility companies around the country to keep them strong in the environment in which they must compete.