EOS services for educational institutions

Strengthen your student connection.

EOS Services has three decades of experience working with hundreds of schools and hundreds of thousands of students to avert default, maximize recoveries and maintain student loyalty to the institution. Our unique staffing configurations, strong compliance culture, and resources to invest in growth enable us to offer innovative, technology-based solutions to America’s colleges and universities that strengthen their connection with their students and eventual alumni.

A platform of student care and receivables management services and skills

EOS Services offers comprehensive solutions that support a wide range of higher education needs. Our enhanced technology platform, strong analytic tools, contact centers in all U.S. time zones, extensive metrics and effective compliance management program ensure our clients reach their financial targets while maintaining a strong service reputation. Our national footprint enables us to bring best practices developed in one region to our entire network.

As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments.

Industry-leading software and telephony

EOS Services uses best-in-class software applications designed specifically to handle student care and accounts receivable workflows. Our multi-channel communications platform enables us to reach students using the most efficient and convenient methods available.

EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.

As a part of the EOS Group, EOS Services has the scale, process controls and financial backing to support a wide range of assignments. Industry-leading software and telephony EOS Services uses best-in-class software applications designed specifically to handle student care and accounts receivable workflows. Our multi-channel communications platform enables us to reach students using the most efficient and convenient methods available. EOS Services’ telephony systems have been developed to provide full integration between our dialer and application software and your telephony and software platforms. All EOS Services locations’ phone systems are integrated through a dedicated Virtual Private M PLS Network. As a result, we offer a virtual contact center with the capability to follow the sun, from coast to coast.

Solutions specific to you

• EOS Services will design a solution matched to your situation and drawn from our portfolio of student care and receivables management services. The core components of our platform are:
• EOS Connect: A full range of student care services, including on-boarding, account changes and volume overflow situations.
• EOS Advocate: Pre-placement comprehensive portfolio evaluation that strengthens compliance and drives collections.
• EOS Recover: Advanced receivables management services on either a first party or third party basis.
• EOS Advance: Cash solutions that finance a wide variety of debt types throughout the account lifecycle.

Innovation for a changing world

In a dynamic world, institutions must change and adapt to remain relevant. We feel it is incumbent on us to make the investments required to help our clients stay competitive; hence we are developing new products and services, investing in new technology, enhancing metrics management and creating new analytic tools.

We see our mission as helping our clients manage the entire revenue cycle, which has implications for just about every student interaction. At EOS Services, we provide a complete solution developed through working with hundreds of colleges and universities around the country to keep them strong in the environment in which they must compete.