EOS Customer Care Program

Virtual call center capabilities with state-of-the-art technology

EOS has a Multiprotocol Label Switching (MPLS) network that provides true virtual call center capabilities and disaster recovery services.

A tested organization with a strong reputation, EOS offers proven telephony and dialer technology paired with a dedication to security that meets the most stringent requirements of the private and public sectors.

We represent our clients professionally and efficiently

EOS provides integrated customer service, acting as an extension of our clients in a professional and efficient manner. We see every customer contact as an opportunity to boost our clients’ bottom lines and enhance their brands. Our internal policy to adhere strictly to all legal and regulatory requirements helps our clients reach their benchmarks and key performance indicators.

EOS manages and administers all programs from our contact centers across the country, but all client and customer information is house on our secure database servers located in Norwell, MA. We keep personal information of our clients and their customers from crossing borders, thereby ensuring greater data security and privacy protection.

Our approach ensures

• A smooth transition from the beginning and throughout the life of the client contract
• Adherence to all legislative, client, and EOS guidelines
• A high degree of professionalism that enhances our clients’ reputations

Our Client Engagement Department addresses the direct needs of our clients, including:

• New client integration
• Account auditing and compliance checks
• Reporting and performance tracking

EOS’ Client Engagement Department acts as a single point of contact for all day-to-day issues and inquiries for our clients. Experienced, dedicated Client Service Representatives (CSR) take all client inquiries and issues and work with the appropriate EOS department to ensure a prompt resolution turnaround to the client.

Activation and risk management verification for utilities and telecommunications

EOS works with telecommunications and utility companies to develop programs to activate or connect customers’ services after verifying credit authorization and payment of past due receivables.

Better customer communication builds lasting relationships

EOS’ customer communication programs build quality, long-lasting relationships between you and your customers. Our professional staff provides best-in-class customer care to ensure the highest level of satisfaction.

We specialize in relationship management, customer inquiries, complaint resolution, and customer retention. EOS has redundancy in place for all of our communication channels to ensure that you are always connected to your customers.