Experienced, knowledgeable people are paramount
EOS Healthcare knows that it takes a team of well-trained, motivated people to effectively communicate with patients. Unlike companies that don’t specialize in healthcare, EOS Healthcare has a large staff dedicated to the unique challenges of patient engagement.
EOS has been serving healthcare clients for more than 20 years. Our staff retention rate is high, since we treat our employees well and allow them to develop a career path within EOS Healthcare. Our average front line staff member has more than five years of experience in patient engagement and revenue cycle management and our management team has more than 100 years of combined experience in the revenue cycle and business process outsourcing industries.
Our people are well trained and experienced in both patient and insurance payer communications, tools and techniques, and all regulations and statutes that are particular to healthcare industry. Our staff has specific knowledge around population health, third party payer contracts, state Medicaid processes, state regulation related to workers’ comp and third party liability, CMS Medicare processes, as well as state charity programs and other healthcare-specific competencies.